Satisfaction Policy

Introduction

Welcome to Farinox's Refund Policy. This policy outlines our guidelines regarding refunds for services provided by Farinox.

By using our services, you agree to abide by this Refund Policy. If you have any questions or concerns regarding refunds, please contact us at support@farinox.com.

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with them.

Eligibility for Refunds

Refunds from Farinox are provided under specific circumstances:

• Subscription Cancellation: If you cancel your subscription to Farinox within the specified cancellation period, you may be eligible for a refund of any unused portion of your subscription fees.
• Service Disruption: In the event of a service disruption that prevents you from accessing Farinox for an extended period, you may request a refund for the affected period.
• Dissatisfaction: If you are dissatisfied with Farinox's services and have experienced significant issues that cannot be resolved by our support team, you may request a refund.

Refund eligibility is assessed on a case-by-case basis and is subject to Farinox's discretion.

Refund Process

To request a refund from Farinox, please follow these steps:

1. Contact Support: Send an email to support@farinox.com with your refund request, providing details such as your name, account information, and reason for requesting a refund.
2. Evaluation: Our support team will evaluate your request and determine if you are eligible for a refund based on our Refund Policy.
3. Notification: We will notify you of the approval or denial of your refund request via email.
4. Refund Issuance: If approved, refunds will be issued to the original payment method within a reasonable timeframe.

Please note that processing times for refunds may vary depending on your payment provider.

Subscription Cancellations

If you wish to cancel your subscription to Farinox, you can do so at any time by accessing your account settings or contacting our support team.

Upon cancellation, you may be eligible for a prorated refund of any unused portion of your subscription fees. Refunds will be processed according to our Refund Policy and subject to any applicable terms and conditions.

Please ensure that you cancel your subscription before the renewal date to avoid automatic renewal charges.

Service Disruptions

In the event of a service disruption that prevents you from accessing Farinox for an extended period, you may be eligible for a refund for the affected period.

To request a refund due to service disruption, please contact our support team at support@farinox.com with details of the disruption and its impact on your use of Farinox.

We will investigate the issue and determine if a refund is appropriate based on our assessment of the situation.

Service Disruptions

In the event of a service disruption that prevents you from accessing Farinox for an extended period, you may be eligible for a refund for the affected period.

To request a refund due to service disruption, please contact our support team at support@farinox.com with details of the disruption and its impact on your use of Farinox.

We will investigate the issue and determine if a refund is appropriate based on our assessment of the situation.

Refund Denials

Refunds from Farinox may be denied under certain circumstances:

• Non-Eligible Requests: Refund requests that do not meet the criteria outlined in our Refund Policy may be denied.
• Abuse of Services: Refunds will not be granted for instances of misuse or abuse of Farinox's services, including violations of our Terms and Conditions.
• Expired Subscriptions: Refunds will not be issued for subscription fees that have already been utilized or have expired.

If your refund request is denied, we will provide you with an explanation and any applicable options available to you.

Refund Amounts

Refund amounts from Farinox are determined based on several factors:

• Unused Services: For subscriptions or services canceled within the applicable refund period, you may receive a refund for any unused portion of the service.
• Prorated Calculations: Refunds for subscriptions will be calculated on a prorated basis, reflecting the unused time remaining in your subscription period.
• Transaction Fees: Please note that transaction fees charged by payment processors may be deducted from the refund amount.

We strive to process refunds promptly and fairly, in accordance with our Refund Policy and applicable laws.

Refund Timeline

Once your refund request is approved, refunds will be processed within a reasonable timeframe. The exact processing time may vary depending on your payment method and financial institution.

We will notify you via email once the refund has been processed and provide any necessary updates regarding the status of your refund.

If you have not received your refund within the expected timeframe, please contact us at support@farinox.com for assistance.

Changes to Refund Policy

Farinox reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

We may notify you of significant changes to this Refund Policy via email or through a notice on Farinox's homepage. Your continued use of Farinox after such changes constitutes acceptance of the revised Refund Policy.

We encourage you to review this Refund Policy periodically to stay informed about our policies regarding refunds.

Refund Exceptions

There are certain situations where refunds may not be granted:

• Free Trials: Refunds are not available for services provided during a free trial period. You can cancel your trial before it ends to avoid any charges.
• Downloadable Products: Once a downloadable product, such as digital content or software, has been accessed or downloaded, refunds may not be provided.
• Gift Cards: Purchases made with Farinox gift cards or credits are non-refundable, except as required by applicable law.

Please review the specific terms and conditions associated with each product or service for detailed refund policies.

If you have questions about whether your purchase qualifies for a refund, please contact us at support@farinox.com for assistance.